Shipping within Colombia is complimentary. All domestic orders are shipped securely, and tracking information will be provided once the package has been dispatched. Once your payment has been confirmed, your order will be shipped within 20 business days. Certain pieces may ship sooner depending on availability and production times.
All of our products are handcrafted to order and may require 15–20 business days for completion, depending on the intricacy of the piece. If you have a specific date in mind for when you need your jewelry, please contact us and we will make every effort to accommodate your request.
International Shipping Policy (United States & Global)
Once your payment has been confirmed, your order will be shipped within 20 business days. Certain pieces may ship sooner depending on availability and production times.
International shipping charges are the responsibility of the customer and calculated upon checkout. We ship using DHL or FedEx, ensuring secure delivery and reliable tracking. Tracking information will be provided once the package has been dispatched.
An adult signature is required upon delivery, and our insurance coverage for the piece ends once the package has been signed for. Mar de Luna cannot be held liable for lost shipments once tracking indicates that the package has been delivered, nor for delivery delays caused by the recipient’s unavailability to sign, technical issues within the shipping carrier, or weather-related disruptions. We are unable to ship to PO boxes.
All of our products are handcrafted to order and may require 15–20 business days for completion, depending on the intricacy of the piece. If you have a specific date in mind for when you need your jewelry, please contact us and we will make every effort to accommodate your request.